Automation helps you reduce repetitive manual work by triggering actions automatically based on bookings, dates, or stay events.
In Millenium Connect, automation is designed to support daily operations while keeping you in control. Automated actions run alongside manual actions and never block you from intervening when needed.
What can be automated
Automation can be used to:
Send messages to guests at specific moments
Create tasks related to arrivals, departures, or stays
Request or manage guest reviews after a stay
Each automation is linked to listings and bookings, so actions are triggered in the right context.
How automation works (high level)
Automations are based on:
A trigger (for example, a booking event or a date relative to a stay)
An action (such as sending a message or creating a task)
Once active, automations run automatically when the conditions are met.
Automation vs manual actions
Automation does not replace manual work. You can:
Send messages manually at any time
Create or edit tasks yourself
Adjust bookings or listings independently
Automation simply helps standardize and speed up recurring actions.
What to do next
To start setting up automation, choose what you want to automate:
For guest communication, see Automating guest messages
For operational workflows, see Automating tasks
For post-stay follow-ups, see Automating reviews