Automation can be used to send guest messages automatically at specific moments, such as before arrival or after check-out.
Automated messages work alongside manual replies and help reduce repetitive communication.
What automation can do with messages
Depending on your setup, automation can:
Send scheduled messages to guests
Trigger messages based on booking events
Help standardize communication across listings
Automated messages are linked to bookings and listings, just like manual conversations.
Where automation is configured
Message automation is not managed in the Guest Messages section.
All automation rules, including message automation, are configured in the Automation section of the Help Center.
What to do next
To set up or manage automated messages, go to the Automation section.
For manual communication, you can continue using Guest Messages to read and reply to conversations in real time.