Selling upsells on Airbnb

The payment flow for Airbnb upsells is different from other booking channels.

For direct bookings or other OTAs, guests can receive a payment link and complete the purchase directly.

On Airbnb, external payment links are not allowed. Guests must complete the payment through Airbnb’s Resolution Center.

Milo guides the guest through the required steps, then confirms the upsell once the payment has been completed.

You can sell the following upsells through Airbnb:

Each upsell can include multiple options with different prices.

Example:

Early check-in

Because guests enter the amount themselves in Airbnb, Milo displays all available options instead of only showing one price.

When a guest requests an additional service, Milo provides:

The guest is guided through:

Airbnb → Resolution Center → Send money → Extra services → Enter the amount → Add the upsell name in the Note field → Send

The guest completes the payment directly through Airbnb’s Resolution Center.

Millenium Connect and Milo do not collect the payment or create the charge on the guest’s behalf.

After completing the payment, the guest replies with the option they purchased.

Example:

"I purchased 1 PM early check-in."

Milo verifies:

If both match, Milo confirms the upsell and updates the reservation.

If the information does not match, Milo does not confirm the request and escalates it to the property manager.

For upsells that affect availability, such as early check-in, late checkout, or extra nights, Milo can temporarily hold the requested option while waiting for payment confirmation.

The guest receives a deadline to complete the purchase.

If the payment is not completed before the deadline:

The same process applies to all Airbnb upsells. Only the available options and instructions change depending on the upsell type.