Before using Milo Hub, make sure that at least one Milo Agent is enabled. Milo Hub collects activity and knowledge from the active agents, including the Guest Agent and Operations Agent.
Accessing Milo Hub
To access Milo Hub:
Go to Milo AI → Milo Hub.
Make sure at least one Milo Agent is activated.
Explore Milo’s activity and knowledge across your properties.
Activity
The Activity tab allows you to see what Milo has done across your account.
You can review:
Actions completed by Milo.
Guest conversations handled by Milo.
Operations actions such as tasks or operational updates.
Items that require your attention, such as drafts to review or requests requiring approval.
You can filter the activity by property, date, or type of action to quickly find relevant information.
Knowledge
The Knowledge tab shows the information Milo uses to answer guest questions and assist with operations.
Milo automatically builds its knowledge base using available information from your properties and conversations. You can also add your own notes to provide additional details.
You can:
Review the information Milo currently knows.
Identify missing information or knowledge gaps.
Add custom notes that apply to all properties or specific properties.
Adding accurate information helps Milo provide better and more personalized responses to your guests.
Adding notes for Milo
To add information manually:
Click Add note.
Enter a title and the relevant information.
Select the category.
Choose whether the information applies to all properties or specific properties.
Save the note.
Milo will use this information whenever it is relevant to guest requests or operational tasks.