With conversations from your connected channels, AI-powered assistance, and reservation details displayed alongside the chat, you can manage guest communication faster and more efficiently.
Access guest conversations
Go to Guests → Inbox to access all your guest conversations.
From the inbox, you can:
View all conversations from your connected channels.
Search for specific guests or messages.
Open any conversation and reply directly from Millenium Connect.
Access reservation information while chatting
Each conversation includes a sidebar with important guest and reservation details, allowing you to quickly access the information you need without leaving the inbox.
You can view:
Guest information.
Reservation details.
Property information.
Pricing and payment details.
Notes, requests, and documents.
Use AI assistance while replying
The Smart Inbox includes AI tools to help you write better messages faster.
Suggest with AI
Use Suggest to generate a response based on the guest’s message and reservation context.
This helps you quickly answer guest requests while keeping your communication consistent and professional.
Enhance messages
Use Enhance to improve your existing message by making it clearer, more professional, or better adapted before sending it to the guest.
Milo assistance inside the Inbox
Milo is available directly inside the Inbox to assist with guest communication.
Depending on your configuration, Milo can help suggest responses and automate parts of your guest communication workflow while keeping you in control.
For more details about Milo capabilities, check the dedicated Milo articles.
